1. General Information

The online store available at https://viart.us (hereinafter referred to as the “Store”) is operated by:

https://viart.us is owned and operated by NEXTSTEP TRADING INC.

NEXTSTEP TRADING INC
United States of America

hereinafter referred to as the “Seller.”

These Terms & Conditions govern the use of the Store, including product purchases, payments, shipping, returns, refunds, and customer claims.

By accessing or using this Store, the Customer agrees to these Terms & Conditions.

 

2. Definitions

Customer – any individual, business, or organization purchasing products from the Store.

Consumer – an individual purchasing products for personal, non-commercial use.

Customer Account – a registered user account providing access to additional Store features, special pricing, and exclusive offers.

Products – professional cosmetic and hair care products available in the Store.

Prices – retail prices publicly displayed and special prices available for registered or approved Customers.

Terms & Conditions – this document.

 

3. Services Provided Electronically

The Store allows Customers to:

  • browse and search products,
  • create and manage a Customer Account,
  • access exclusive products and pricing after registration,
  • place orders and enter into purchase agreements,
  • make secure online payments.

Some products, pricing, and promotions may only be visible to registered Customers.

 

4. Registration & Customer Accounts

Registration is voluntary and free of charge.

Customers must provide accurate, complete, and current information during registration.

A Customer Account may provide access to wholesale pricing, exclusive collections, or professional-use products.

Customers are responsible for maintaining the confidentiality of their account credentials.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes

 

5. Orders & Purchase Agreements

Orders may be placed online 24/7 through the Store website.

A purchase agreement is considered completed once the Seller confirms the order electronically.

Customers will receive an order confirmation via email.

The Seller reserves the right to cancel or refuse orders suspected of fraud, unauthorized resale, or misuse.

 

6. Pricing & Payment Methods

All prices are listed in U.S. Dollars (USD).

Prices, discounts, and promotional offers may vary depending on account type, location, or ongoing promotions.

Accepted payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer

Orders are processed after successful payment authorization.

 

7. Shipping & Delivery

Orders are shipped throughout the United States using trusted carriers, including:

  • UPS
  • FedEx
  • USPS
  • DHL Express

Shipping costs are calculated during checkout.

Estimated delivery times are typically 1–5 business days after payment confirmation.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond the Seller’s control.

 

8. Returns & Refund Policy

Customers may request a return within 14 days of receiving their order, unless restricted by hygiene, safety, or product protection regulations.

To request a return or refund, Customers must contact us by email at:
📧 info@viart.us

Refunds are issued after the returned items are received and inspected.

Opened, used, or unsealed cosmetic and personal care products cannot be returned for hygiene and safety reasons.

The Seller reserves the right to refuse returns that do not comply with these conditions.

 

9. Claims & Defective Products

The Seller guarantees that products will be delivered in accordance with the order confirmation.

If a Customer receives a defective, damaged, or incorrect product, they must contact us immediately at:
📧 info@viart.us

Customers should include:

  • order number,
  • description of the issue,
  • photos and/or video evidence.

Where applicable, the Seller may offer:

  • product replacement,
  • store credit,
  • partial or full refund.

The Seller may cover reasonable return shipping costs for verified defective or incorrect items.

 

10. Limitation of Liability

The Seller is not responsible for temporary technical interruptions, website downtime, or carrier-related delivery delays beyond its control.

The Seller is not liable for damages resulting from incorrect information provided by the Customer, including shipping address errors.

To the maximum extent permitted by U.S. law, the Seller’s liability shall not exceed the total amount paid for the purchased products.

 

11. Privacy & Personal Data

VIART USA LLC is responsible for processing personal data collected through the Store.

Customer data is used solely for:

  • order fulfillment,
  • customer support,
  • account management,
  • marketing communications (where consent is provided).

Customers have the right to access, modify, or request deletion of their personal data in accordance with applicable U.S. privacy laws.

Additional details are available in the Privacy Policy.

 

12. Final Provisions

The Seller reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Any updates become effective immediately upon publication on the Store website.

These Terms & Conditions are governed by the laws of the United States and applicable state laws.

💜 VIART — The Best Thing That Ever Happened to Your Hair.