VIART Returns & Exchanges - Simple, Convenient, and Hassle-Free

For all return, refund, or claim requests, please contact us at:
Email: info@viart.us

1. Standard Returns

Customers may request a return within 14 calendar days from the date of delivery.

To be eligible for a standard return, the product must be:

unused;
unopened;
in its original packaging;
with all original seals, labels, and protective packaging intact;
in the same condition in which it was received;
suitable for resale as a new product.

Before returning any product, please contact us at info@viart.us and provide your order number.

Products returned without prior authorization may not be accepted.

2. Non-Returnable Products

For hygiene, safety, and product integrity reasons, we do not accept standard returns of products that have been:

opened;
used or tested;
unsealed;
altered;
contaminated;
damaged after delivery by the customer;
or otherwise rendered unsuitable for resale as new.

This includes, but is not limited to, opened or used shampoos, conditioners, masks, treatments, serums, sprays, hair color products, developers, lighteners, toners, brushes, combs, scalp tools, and other personal-use products.

These restrictions do not apply to products that arrive damaged, defective, incorrect, or otherwise qualify for an approved claim.

3. Return Shipping Costs

If a customer returns an eligible product because they changed their mind, ordered the wrong product, or no longer want the product, the customer is responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable for standard voluntary returns, except where required by applicable law.

We do not charge a restocking fee for eligible returns.

Customers are responsible for properly packaging returned products and are encouraged to use a trackable shipping service.

4. Refunds

Once an authorized return is received and inspected, we will notify the customer whether the return has been approved.

Approved refunds will be issued to the original method of payment.

The refund will include the purchase price of the eligible returned product and any applicable refundable sales tax.

Original shipping charges are not refunded for standard voluntary returns.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued by us.

5. Damaged, Defective, Incorrect, or Missing Products

A damaged, defective, incorrect, or missing product is treated as a claim and not as a standard return.

If you receive:

a damaged product;
a defective product;
the wrong product;
an incomplete order;
or an order with a missing item,

please contact us at info@viart.us as soon as reasonably possible after discovering the issue.

For shipping damage, we recommend contacting us within 3 calendar days of delivery whenever reasonably possible. This helps us document the damage and, when applicable, submit a claim to the shipping carrier.

Please provide:

your order number;
a description of the issue;
photographs and/or video of the affected product;
photographs of the shipping box and internal packaging if shipping damage occurred;
a photograph of the shipping label, if requested.

Please keep the affected product, shipping box, and original packaging until the claim has been reviewed.

6. Resolution of Claims

Once a claim has been reviewed and approved, VIART USA may, depending on the circumstances:

replace the affected product;
refund the affected product;
refund a missing product;
or provide another appropriate resolution agreed upon with the customer.

If only one or several products in an order are damaged, defective, incorrect, or missing, the customer does not need to return the entire order.

Products in good condition may be kept by the customer.

If we require a damaged, defective, or incorrectly shipped product to be returned, VIART USA will provide return instructions and cover the reasonable return shipping cost.

Customers will not be charged return shipping for a verified shipping error attributable to VIART USA or for a verified damaged or defective product when we require the product to be returned.

7. Exchanges

We do not guarantee direct product-for-product exchanges for standard voluntary returns.

For an eligible standard return, the customer may return the product in accordance with this policy and place a new order for the desired product.

If an incorrect, damaged, or defective product was received, VIART USA may provide a replacement as part of an approved claim.

8. Sale and Final Sale Products

Unless specifically marked Final Sale, sale or promotional products may be returned under the same conditions described in this policy, provided they are unused, unopened, and otherwise eligible for return.

Products clearly marked Final Sale are not eligible for a standard voluntary return.

Final Sale restrictions do not apply to products that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

9. Visible Shipping Damage

If a package appears crushed, opened, leaking, torn, or otherwise visibly damaged upon delivery, please photograph the package and shipping label before discarding the packaging whenever reasonably possible.

You may open the shipment and inspect the products.

You are not required to refuse the entire shipment simply because the exterior shipping package is damaged.

If any product inside the shipment is damaged or missing, please contact us promptly and follow the claim procedure described above.